Privacy Policy

We may collect certain information needed to provide our services, including:

• Name.
• Email address.
• Phone number.
• Account information.
• Traveler information, such as nationality, date of birth, and passport details when required.
• Booking and travel details.
• Usage information, such as IP address, device type, and browser type.
• Messages or requests you send to our customer support team.

Payments are processed through approved and secure payment providers, such as Tap Payments.

We do not store your full bank card details on our systems.

We use your data to:

• Process and manage bookings.
• Issue tickets and confirm services.
• Contact you regarding your booking or any changes.
• Provide customer support.
• Process payments and refund requests.
• Protect the website and prevent fraud.
• Improve our services and user experience.
• Comply with applicable laws and regulations.
• Send marketing offers after receiving your consent.

We may share necessary data with:

• Airlines.
• Hotels and travel service providers.
• Booking and distribution systems.
• Payment gateways and banks.
• Technology and hosting service providers.
• Government or legal authorities when required.

We only share the information necessary to provide the requested service.

We do not sell or rent your personal data to other parties.

Due to the nature of travel services, some of your data may be shared or processed outside the State of Kuwait, such as when it is shared with an airline, hotel, or service provider located in another country.

We take appropriate measures to protect your data when it is transferred.

We use cookies to:

• Ensure the website operates correctly.
• Save your preferences.
• Improve performance.
• Analyze website usage.
• Display relevant content or offers.

You can control cookies through your browser settings.

We take appropriate security measures to protect your data from unauthorized access, use, or disclosure.

However, no electronic system can guarantee complete security at all times.

We retain your data only for as long as necessary to:

• Manage bookings.
• Provide support.
• Meet legal and accounting obligations.
• Handle complaints or disputes.

After that, the data will be deleted or anonymized whenever possible.

You may contact us to request:

• Information about the data we hold about you.
• Correction of your data.
• Updating your data.
• Deletion of your data, where there is no legal reason to retain it.
• Stopping marketing communications.
• Withdrawal of your consent for certain uses of your data.

We may ask you to verify your identity before processing your request.

Individuals under the age of 18 are not permitted to create an account or make an independent booking.

A parent or legal guardian may make a booking for a minor and provide the information required to complete the booking.

We may send you travel-related offers or news after receiving your consent.

You may unsubscribe at any time by using the unsubscribe link or by contacting us.

This will not affect booking confirmations or travel update messages.

We may update this Privacy Policy from time to time.

Any updates will be published on the website together with the date of the latest revision.

For any questions or requests related to your personal data, you may contact us through:

• Email: info@itravel-kw.com
• Phone: 1820207

This Privacy Policy is governed by the applicable laws and regulations of the State of Kuwait.