Terms and Conditions

iTravel provides a platform for searching for and booking travel services, including:

• Airline tickets.
• Hotels and accommodation.
• Transportation services.
• Tours and travel packages.
• Any other travel services that may be available through the platform.

iTravel may act as an intermediary between you and the airline, hotel, or other service provider.

The service you book is also subject to the terms and conditions of the relevant service provider.

You must be at least 18 years old to use the platform or make an independent booking.

A parent, legal guardian, or legally responsible person may make a booking for a minor.

You are responsible for ensuring that all information provided during registration or booking is accurate.

You may be required to create an account to use certain services.

You are responsible for:

• Providing accurate and up-to-date information.
• Keeping your login details confidential.
• All activities carried out through your account.
• Informing us if you suspect that your account has been used without authorization.

We may suspend or close an account if it is used in violation of the law or these Terms and Conditions.

Search results, prices, and availability depend on the information provided by airlines, hotels, and other service providers.

Prices and availability may change before payment is completed and the booking is confirmed.

The display of a service or price does not represent final booking confirmation.

If there is an obvious error in the price or service details, we will contact you to explain the available options before confirming the booking.

A booking is not considered final until:

• Payment has been successfully completed.
• The booking has been accepted by the service provider.
• You have received a booking confirmation or the ticket has been issued.

The booking confirmation may be sent through the website, application, or email.

You must review the booking details immediately after receiving the confirmation and inform us promptly if you identify any error.

The traveler’s name and all other details must be entered exactly as shown on the passport or travel document being used.

You are responsible for ensuring the accuracy of:

• The traveler’s name.
• Nationality.
• Date of birth.
• Passport number.
• Passport expiry date.
• Travel and booking details.

Providing incorrect information may result in denied travel or make it impossible to amend the booking.

iTravel is not responsible for errors entered by the user during the booking process. However, we will provide reasonable assistance in communicating with the service provider.

You are responsible for ensuring:

• Your passport is valid.
• You have obtained all required visas.
• You have the necessary entry or transit permits.
• You meet all health and vaccination requirements.
• You hold any other documents required by the country of departure, destination, or transit.

We recommend checking with the relevant official authorities and the airline before traveling, as entry and travel requirements may change.

Completing a booking does not guarantee that a visa will be issued or that the traveler will be permitted to enter any country.

The amount shown at the time of booking must be paid using one of the available payment methods.

Payments are processed through approved payment providers, such as Tap Payments.

A booking may be rejected or cancelled if:

• Payment cannot be completed.
• The bank or payment provider rejects the transaction.
• Payment information cannot be verified.
• We suspect that the transaction is unlawful or fraudulent.

The payment method used must belong to you, or you must have lawful authorization to use it.

Requests to amend a booking are subject to the terms of the airline, hotel, or other service provider.

Some booking types may not allow amendments.

No amendment is considered confirmed until it has been approved by the service provider and a new confirmation has been sent to you.

We recommend that you do not make any additional arrangements based on an amendment until you receive final confirmation.

Cancellation and refund requests are subject to the terms and conditions of the airline, hotel, or service provider through which the booking was made.

Some bookings may be:

• Eligible for cancellation and refund.
• Partially refundable.
• Non-cancellable and non-refundable.
• Amendable subject to certain conditions.

The refund amount and the time required to complete the refund depend on the service provider’s policy and the payment method used.

Where approved, the refundable amount will be returned through the original payment method whenever possible.

iTravel will follow up on cancellation or refund requests with the service provider. However, we do not control the time required for the service provider or bank to approve or process the request.

An airline, hotel, or other service provider may change or cancel a service after the booking has been confirmed.

Such changes may include:

• Flight time.
• Flight number.
• Airport or departure gate.
• Aircraft type.
• Hotel or room type.
• Service date, time, or details.

We will try to inform you of any change communicated to us and assist you in understanding the available options.

The final decision regarding alternatives or refunds remains subject to the service provider’s policy and applicable laws.

Airlines, hotels, and other travel service providers are responsible for delivering the services they provide.

iTravel is not responsible for actions or decisions outside its control, including:

• Flight delays or cancellations.
• Denied boarding.
• Lost or delayed baggage.
• Changes to flight schedules.
• Refusal of entry into a particular country.
• The quality of services provided by a hotel or service provider.
• Airport or border closures.
• Government or security decisions.

You agree not to use the website or application to:

• Make false or unlawful bookings.
• Provide incorrect or misleading information.
• Use payment methods without authorization.
• Attempt to access, interfere with, or disrupt the website or its services.
• Copy or resell website content without permission.
• Use the platform in a manner that harms iTravel, service providers, or other users.

We may cancel or suspend any booking where there is evidence of fraud or misuse, subject to applicable laws.

Travel services may be affected by circumstances beyond the control of iTravel or the service providers, including:

• Weather conditions.
• Natural disasters.
• Epidemics or pandemics.
• Strikes.
• Wars or civil unrest.
• Government decisions.
• Airport or border closures.
• General technical failures.
• Security incidents.

In such circumstances, we will provide reasonable assistance. Any amendment, cancellation, or refund options will remain subject to the service provider’s policy and applicable laws.

You agree to receive booking confirmations, updates, and service-related communications through:

• Email.
• Text messages.
• The application.
• Your registered phone number.
• Any other communication method you provide to us.

You are responsible for keeping your contact details updated and reviewing all messages related to your booking.

We may update these Terms and Conditions from time to time to reflect legal, operational, or service-related changes.

The updated version will be published on the website together with the date of the latest revision.

Unless otherwise required by law, the updated terms will apply to new bookings from the date they are published.

If you have a question or issue related to your booking, please contact us and provide your booking reference and the necessary details.

• Email: info@itravel-kw.com
• Phone: 1820207

We will review your request and contact the relevant service provider when necessary.

These Terms and Conditions are governed by the applicable laws and regulations of the State of Kuwait.

The courts of Kuwait shall have jurisdiction over any dispute relating to the use of the platform or these Terms and Conditions, without affecting any statutory consumer rights.